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Helpful to include: your iPhone/iPad model, iOS version, and what you were doing when the problem happened.
Swipe left or right to change lanes, swipe up to jump, swipe down to slide. Double-tap the shield button (or the screen) to raise your shield once it's charged. Collect orbs to score, keep a perfect streak to charge your shield, and grab coins to unlock new characters in the shop.
Progress is restored from iCloud. Make sure you're signed in to the same Apple ID and that iCloud Drive is on (iOS Settings ▸ your name ▸ iCloud). Then open the game and wait on the main menu for about 30 seconds.
Those buttons only show when an ad is available. If no ad is ready (for example, without an internet connection), the buttons are hidden and the game continues normally.
Sign in to Game Center in iOS Settings ▸ Game Center, then play a run. Your best score is sent after each game over.
Tap the gear on the main menu and choose your language. The game supports English, Arabic, Spanish, Portuguese, French, German, Italian, Russian, Turkish, Indonesian, Japanese and Korean.
All three can be switched on or off from the gear on the main menu.